If you cannot find the answer you are looking for, please e-mail us on email@example.com or call us on +44 (0)20 7928 6277! We will be happy to help! :) For questions regarding London public transport, etc. please see page, Your Stay!
What is included in the price of my stay?
Free breakfast, free bed linen, free towels, free Wi-Fi internet access, free printing (only booking and tickets), free luggage storage, use of lockers inside of rooms, earplugs, maps, and tourist information.
Do you accept group bookings?
Yes, for any questions regarding group bookings, please email us at firstname.lastname@example.org, or see our contact page.
Do you accept long term guests?
Guests can stay at the Horse for a maximum of 28 days.
What is your cancellation policy?
Amendments or cancellations must be made 48 hours prior to your arrival date. In order to make a cancellation, please email us at email@example.com.
Do I need to pay a deposit?
Bookings made by e-mail or phone call are subject to a 10% deposit to be made by credit or debit card via telephone, email or via bank transfer. Bookings made via our website or any other booking engine (i.e hostelbookers, hostelworld) will pay a 10% to that site. Please note that deposits paid to us are non-refundable. Please read our T&C / Refund Policy.
Can I make a booking without a credit or debit card?
Yes. If you are outside of London you can make a booking and pay a deposit or payment via bank transfer. If you are in London, you can make a booking and pay a cash deposit in person. Please note, when making a booking in person, you must show a valid photo I.D.
Can I pay in advance?
Yes, partial or full amounts can be paid in advance via bank transfer, email (firstname.lastname@example.org) or telephone (+44 20 7928 6277) using a credit or debit card. You may also pay in advance with cash in person.
I have paid a deposit online, when do I pay for the rest of my booking?
Payments must be made in full upon arrival. We accept cash, credit or debit cards. You can also pay for your booking in advance via bank transfer.
I need to make a change to my booking, how can I do so?
All changes and amendments to bookings must be made 48 hours prior to your scheduled arrival date. You can make changes by emailing us at email@example.com. Please note that if you cancel your reservation, any deposits made to us are non-refundable. (Read our T&C.)
I haven’t made a reservation in advance, do you accept walk-ins?
Yes, we take walk-in guests (subject to availability) however you must be able to present a valid photo I.D. Please note, only passport or driver license will be accepted. We will NOT accept student cards.
What methods of payment do you accept?
We accept cash in (in GBP only) as well as credit, and debit card as payment. We don’t accept AMEX, but all other major card providers are fine. Payments must be made in full upon arrival. If you need to exchange your money into GPB there is a currency exchange service walking distance from the hostel. Please read our T&C / Refund Policy.
Why do you need to see your valid I.D upon arrival?
We check all guests I.D. upon arrival for security reasons, and to ensure that bookings are accurate, and that our guests are over the age of 18.
Can guests under the age of 18 years of age stay?
We will NOT accept bookings made by those under the age of 18. Guests under the age of 18 may stay in the hostel, however they must be accompanied by a parent or legally responsible guardian who is over the age of 25. Furthermore, they must stay with this parent or guardian in a privately booked dormitory. If you have any questions, or if you will be bringing a child under the age of 18 to the hostel, please email us in advance at firstname.lastname@example.org.
Where can we store our luggage?
We have free luggage facilities, additionally we have a locked secure area specifically for items such as laptops, cameras, tablets etc. Are your dorms and facilities single or mixed sex? All of our facilities and dormitories are mixed sex, apart from one 4 bed female only dormitory.
What if I arrive earlier than check in time?
Official check in time is 14:00. Guests who arrive early to the hostel are welcome to drop off their luggage, and will also be able to use our facilities.
What are your reception hours?
Reception is located downstairs in the bar which is open during 12.00 – 23.00 most days.
Can I smoke in the hostel?
NO. It is illegal to smoke in any part of our hostel. Guests found smoking will be asked to leave the hostel IMMEDIATELY and no refund will be given. However, we have smoking designated areas outside.
I’ve never stayed in a hostel before, is it safe and secure?
Yes, although London is a big city our hostel is very safe and our staff take every possible precaution to ensure it stays that way. (Read our Your Stay section for more on London safety, do's and dont's!) All rooms and the front door to the hostel have a security code to enter. Additionally, we have CCTV throughout the building, lockers inside of all our rooms, and a secure room to keep expensive belongings such as laptops, cameras, tablets etc. 100% Secure!