FREQUENTLY ASKED QUESTIONS

What is included in the price of my stay?

Do you accept group bookings?

Do you accept long term guests?

What is your cancellation policy?

Do I need to pay a deposit?

Can I make a booking without a credit or debit card?

Can I pay in advance?

I have paid a deposit online,
when do I pay for the rest of my booking?

I need to make a change to my booking, how can I do so?

I haven’t made a reservation in advance, do you accept walk-ins?

What methods of payment do you accept?

Why do you need to see your valid I.D upon arrival?

Can guests under the age of 18 years of age stay?

Where can we store our luggage?

What if I arrive earlier than check in time?

What are your reception hours?

Can I smoke in the hostel?

I’ve never stayed in a hostel before, is it safe and secure?

Hostel Guest Info

Everything you need to know about your stay at The H&S. Floors, facilities, health and safety know how, services and free stuff included, nearby amenities & area info... Useful, helpful, we love you, please read.

Directions Help

Step-by-step directions to and from specific London Airports you can download, print etc... Navigate through London with confidence, get here safely! Very handy, very good, please use.

Deposits / Refunds

/ Legal Matters

Please refer to our Terms & Conditions or specifically the Refund Policy.

Food Menu

Great British Pub Grub served 7 days a week from Noon until 10pm daily (9pm on Sundays)

Drinks Menu

Traditional English Ales, Lagers & Cider on tap, as well as a great selection of specialty bottled beers & whiskeys... Have fun!

Events & Fun

Tonnes of free entry live music, comedy and theatre events. Meet local artists and enjoy great live gigs!

FREQUENTLY ASKED QUESTIONS

FREQUENTLY ASKED QUESTIONS