What is included in the price of my stay?
Do you accept group bookings?
Do you accept long term guests?
What is your cancellation policy?
Do I need to pay a deposit?
Can I make a booking without a credit or debit card?
Can I pay in advance?
I have paid a deposit online,
when do I pay for the rest of my booking?
I need to make a change to my booking, how can I do so?
I haven’t made a reservation in advance, do you accept walk-ins?
What methods of payment do you accept?
Why do you need to see your valid I.D upon arrival?
Can guests under the age of 18 years of age stay?
Where can we store our luggage?
What if I arrive earlier than check in time?
What are your reception hours?
Can I smoke in the hostel?
I’ve never stayed in a hostel before, is it safe and secure?
Free breakfast, free bed linen, free towels, free Wi-Fi internet access, free printing (only booking and tickets), free luggage storage, use of lockers inside of rooms, earplugs, maps, and tourist information.
Guests can stay at the Horse for a maximum of 28 days.
Bookings made by e-mail or phone call are subject to a 10% deposit to be made by credit or debit card via telephone, email or via bank transfer. Bookings made via our website or any other booking engine (i.e hostelbookers, hostelworld) will pay a 10% to that site. Please note that deposits paid to us are non-refundable.
Yes. If you are outside of London you can make a booking and pay a deposit or payment via bank transfer. If you are in London, you can make a booking and pay a cash deposit in person. Please note, when making a booking in person, you must show a valid photo I.D.
Yes, partial or full amounts can be paid in advance via bank transfer,
e-mail (firstname.lastname@example.org) or telephone (+44 20 7928 6277)
using a credit or debit card.
You may also pay in advance with cash in person.
Payments must be made in full upon arrival. We accept cash, credit or debit cards.
You can also pay for your booking in advance via bank transfer.
Yes, we take walk-in guests (subject to availability) however you must be able to present a valid photo Identification.
Please note, only passport or driver license will be accepted.
We will NOT accept student cards.
We accept cash in (in GBP only) as well as credit, and debit card as payment. We don’t accept AMEX, but all other major card providers are fine.
Payments must be made in full upon arrival. If you need to exchange your money into GPB there is a currency exchange service walking distance from the hostel.
We check all guests I.D. upon arrival for security reasons, and to ensure that bookings are accurate, and that our guests are over the age of 18.
We will NOT accept bookings made by those under the age of 18. Guests under the age of 18 may stay in the hostel, however they must be accompanied by a parent or legally responsible guardian who is over the age of 25. Furthermore, they must stay with this parent or guardian in a privately booked dormitory. If you have any questions, or if you will be bringing a child under the age of 18 to the hostel, please email us in advance at email@example.com.
We have free luggage facilities, additionally we have a locked secure area specifically for items such as laptops, cameras, tablets etc.
Official check in time is 14:00. Guests who arrive early to the hostel are welcome to drop off their luggage, and will also be able to use our facilities.
Reception is located downstairs in the bar
which is open during 12.00 – 23.00 most days.
NO. It is illegal to smoke in any part of our hostel. Guests found smoking will be asked to leave the hostel IMMEDIATELY and no refund will be given. However, we have smoking designated areas outside.
Yes, although London is a big city our hostel is very safe and our staff take every possible precaution to ensure it stays that way. (Read our Your Stay section for more on London safety, do's and dont's!) All rooms and the front door to the hostel have a security code to enter. Additionally, we have CCTV throughout the building, lockers inside of all our rooms, and a secure room to keep expensive belongings such as laptops, cameras, tablets etc. 100% Secure!
Hostel Guest Info
Everything you need to know about your stay at The H&S. Floors, facilities, health and safety know how, services and free stuff included, nearby amenities & area info... Useful, helpful, we love you, please read.
Step-by-step directions to and from specific London Airports you can download, print etc... Navigate through London with confidence, get here safely! Very handy, very good, please use.
Great British Pub Grub served 7 days a week from Noon until 10pm daily (9pm on Sundays)
Traditional English Ales, Lagers & Cider on tap, as well as a great selection of specialty bottled beers & whiskeys... Have fun!
Events & Fun
Tonnes of free entry live music, comedy and theatre events. Meet local artists and enjoy great live gigs!